ONE TEAM
Your Waiting Room app displaying queue status and appointment updates

Your Waiting Room – Digital Queue Management

Patient engagement solution that lets clinics offer remote check-in, real-time wait updates, and contactless lobby experiences.

Industry: healthcare healthtechProject Year: 2015Client: Your Waiting Room

Services Provided

  • Product Strategy
  • iOS & Android Development
  • Realtime Notification Integration
  • Clinic Operations Enablement

Project Tags

Industries

Health CareHealthcare/HospitalsHealthcare Healthtech

Categories

Custom Software & Product Development

Tech Tags

React NativeNode.jsFirebase Realtime DatabaseTwilio SMS

Business Tags

HealthTechPatient ExperienceProduct StrategyIOS & Android DevelopmentRealtime Notification IntegrationClinic Operations Enablement

Focus & Tech

HealthTechPatient ExperienceReact NativeNode.jsFirebase Realtime DatabaseTwilio SMS

Overview

Your Waiting Room empowers patients to wait where they’re comfortable while clinics manage queues efficiently. Patients check in remotely, receive ETA notifications, and confirm when they’re en route. The experience also delivers fresh, age-appropriate content so lobbies feel engaging instead of stressful, reinforcing a positive impression of the practice while patients wait.

Our Contributions

  • Product Strategy
  • iOS & Android Development
  • Realtime Notification Integration
  • Clinic Operations Enablement

Supported Devices

  • iPhone
  • Android

Development Tools / Environments

  • React Native
  • Node.js
  • Firebase Realtime Database
  • Twilio SMS

Implementation Details

  • Built patient-facing apps with remote check-in, status tracking, and arrival confirmation.
  • Developed clinic dashboard to triage patients, adjust queue order, and trigger messaging templates.
  • Integrated Twilio for SMS alerts and Firebase for realtime synchronization across devices.
  • Added analytics on wait times, throughput, and patient communication preferences.
  • Curated dynamic lobby content playlists so practices can deliver helpful entertainment while patients wait.

Admin Features

  • Clinic console showing current queue, estimated wait, and no-show management tools.
  • Messaging library for announcing delays, room availability, or paperwork reminders.
  • Reporting that highlights bottlenecks, average wait improvements, and patient feedback trends.

The Problem

Crowded waiting rooms frustrate patients and staff—especially in busy outpatient facilities. Clinics needed a way to flatten arrival spikes, communicate delays, and keep patients informed without manual calls.

The Challenge

We had to provide HIPAA-aware messaging, integrate with existing scheduling systems, and deliver real-time updates that adjusted to clinic workflow changes.

The Result

Pilot clinics saw wait-room density drop by 45%, patient satisfaction scores increased, and staff spent less time on phone updates thanks to automated notifications.

Key Requirements

  • Deliver real-time updates that help patients plan arrival and reduce lobby crowding.
  • Reduce staff workload associated with manual phone calls and paper sign-in sheets.
  • Collect actionable data to improve staffing and scheduling decisions over time.

Results & Impact

  • Waiting room density reduced by 45% during pilot programs.
  • Patient satisfaction scores improved by 30% thanks to transparency and flexibility.
  • Front-desk staff saved several hours per week by automating status updates.

Screens & Flows

Your Waiting Room – App Interface
Your Waiting Room – Queue Status

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