ONE TEAM
CZ&R mobile app home screen with case updates and contact actions

CZ&R Los Angeles Injury Law Firm – Client Intake & Case Tracker

Mobile companion that lets accident victims capture evidence, request appointments, and stay updated on their case while the firm coordinates top medical specialists.

Industry: legal legaltechProject Year: 2015Client: CZ&R Los Angeles Injury Law Firm

Services Provided

  • Experience Design
  • iOS Development
  • API Integration
  • Infrastructure & Hosting

Project Tags

Industries

LegalLegal & LegalTechLegal Legaltech

Categories

Custom Software & Product Development

Tech Tags

IOS Objective CLaravel APIMySQLAWS SNS Notifications

Business Tags

Legal ServicesClient PortalsExperience DesignIOS DevelopmentAPI IntegrationInfrastructure & Hosting

Focus & Tech

Legal ServicesClient PortalsiOS (Objective-C)Laravel APIMySQLAWS SNS Notifications

Overview

CZ&R wanted an always-on channel for clients navigating complex personal injury cases. We delivered a secure iOS app that captures intake details, triages requests to the firm, and gives clients a transparent view of appointments, documents, and settlement milestones.

Our Contributions

  • Experience Design
  • iOS Development
  • API Integration
  • Infrastructure & Hosting

Supported Devices

  • iPhone

Development Tools / Environments

  • iOS (Objective-C)
  • Laravel API
  • MySQL
  • AWS SNS Notifications

Implementation Details

  • Designed trauma-sensitive UX with large tap targets, plain-language copy, and accessibility support.
  • Built secure intake flows with encrypted storage for photos, insurance cards, and police reports.
  • Integrated Laravel-based API with the firm’s case management system for real-time status syncing.
  • Implemented push notifications for appointment confirmations, document uploads, and settlement updates.

Admin Features

  • Paralegal dashboard for triaging new submissions, tagging medical referrals, and assigning case owners.
  • Audit history tracking every client interaction to maintain compliance and prepare discovery.
  • Analytics reports highlighting response times, outstanding tasks, and client engagement trends.

The Problem

Clients often joined CZ&R when injured, overwhelmed, and unsure of next steps. Phone calls and paper packets were slow, and the firm needed a better way to collect evidence, schedule specialists, and keep clients informed without taxing the legal team.

The Challenge

We had to design an intuitive experience for stressed users, integrate with the firm’s case management system, and meet HIPAA-aligned expectations for medical data while pushing real-time updates to clients’ devices.

The Result

Post-launch, the firm reported a 40% reduction in intake processing time, faster hand-offs to preferred medical providers, and higher client satisfaction scores thanks to push notifications and transparent status tracking.

Key Requirements

  • Deliver HIPAA-conscious data handling with encrypted transport and storage.
  • Provide clients with 24/7 access to appointments, documents, and attorney communication.
  • Give staff tools to triage cases quickly and coordinate medical specialists without duplication.

Results & Impact

  • 40% faster intake completion thanks to structured evidence capture and automated routing.
  • Client Net Promoter Score increased by 18 points within the first quarter of release.
  • Same-day medical appointments rose by 25% due to streamlined referral workflows.

Screens & Flows

Case overview screen showing appointment schedule and settlement status
Clients see upcoming medical visits, assigned specialists, and settlement progress at a glance.

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